Dear User:
This Privacy Policy applies to Plike Pet Technology (Shenzhen) Co., Ltd. (hereinafter referred to as "Plike" or "we"). We highly respect your personal information and data and will do our utmost to protect your personal information and data.
Please carefully read the《Privacy Policy》(especially the content marked in bold or underlined) and ensure that you understand our rules for processing your personal information. Before submitting your personal information or privacy data to us, please read, understand, and agree to this policy. If you do not agree with any terms of this policy, you should immediately stop accessing, using Plike Smart Pet Mixer application services and related services.
We understand the importance of personal information to our users, and we will take corresponding security protection measures in accordance with industry-mature security standards to protect your personal information. What we hope is to bring the best experience to our users.
This privacy policy will help you understand the following:
Ⅰ、How we collect and use your personal information
Ⅱ、How We Store and Protect Your Personal Information
Ⅲ、How We Manage Your Personal Information
Ⅳ、How this policy is updated
Ⅴ、How to contact us
Ⅰ、How we collect and use your personal information
(A) Why do we collect your information and data
In order to complete the service function, investigate and analyze problems, and continuously improve service quality, we may collect some of your personal information.
At the same time, we may also collect your information and data in accordance with national laws and regulations or the requirements of government departments.
(B) How will we collect and use your personal information
1、If you use the business functions of this service, you need to provide us with or allow us to collect the necessary information and data for function realization, including:
Function Implementation: To provide you with basic services such as app download updates and firmware upgrades, we need to collect your device hardware information (including hardware serial number and system version).
Feedback: You can provide us with feedback on any issues you encounter during our service. We will collect your contact information and the details of the problem you have reported, so that we can quickly identify and resolve the issue.
(C) Device permission invocation instructions
1、Account Permissions: We collect basic account information, such as your email address, phone number, username, and password. We need this information to create your account, which helps protect and provide access to our services.
2、Storage permission (read and write storage): To store necessary application configuration files, as well as videos and images captured when controlling pet robots, or to read the content you need to upload and synchronize,it is necessary to call your storage permission.
3、Camera permission: When you use shooting or video control related functions, we need to call your camera permission.
4、Contact permission (read account information): Synchronize account login, need to call your contact permission, used to judge account login status.
5、Location Permission: When you use features such as robot binding, the system may request this permission to search for robots in your current location.
6、Voice Permission: When using the robot, if you enable real-time voice calling feature, it will request this permission from you.
7、Device Information: We collect your device status, including your device identifier, device MAC address, and mobile application list. Without your authorization, we will not obtain this information in advance. During your access or use of our services, we collect your device information to obtain screen resolution information for interface display, prevent abnormal logins from other devices, and thus ensure the security of your account and the stability of our system.
8、Software Installation List: Compare the current APP version with the latest version to prompt users to update the APP.
9、System Settings: Obtain system language and APP language to match the phone language.
10、Network Status: Determine if the user's network is normal to provide better service.
11、File Read Stream, SO File: Obtain videos and photos recorded during video calls with the device.
If you wish to revoke the above permissions, you can disable them in the system settings - permission management. We will no longer access your corresponding permissions, but this may affect the use of functions or services involving necessary permissions.
12、You fully understand and acknowledge that in the following circumstances, we do not need to obtain your authorization and consent for the collection and use of personal information:
1) Related to national security and defense security;
2) Related to public safety, public health, and significant public interests;
3) Related to criminal investigation, prosecution, trial, and execution of judgments;
4) To maintain the life, property, or other significant legal rights and interests of the personal information subject or other individuals, but it is difficult to obtain consent from the individual;
5) The personal information collected is voluntarily disclosed by the personal information subject to the public;
6) Collected from legally disclosed information, such as legitimate news reports and government information disclosure channels;
7) Necessary for signing a contract at your request;
8) Necessary for legitimate news reporting;
9) Academic research institutions carry out statistical or academic research based on public interests, and necessary when providing the results of academic research or descriptions, with de-identification treatment of personal information contained in the results;
10) Other circumstances stipulated by laws and regulations.
13、Other
Please understand that the services we provide to you are constantly being updated and developed.
If you choose to use other services not covered in the aforementioned description, based on these services, we may need to collect your information. We will inform you separately about the scope and purpose of information collection through page prompts, interaction processes, and agreement stipulations, and obtain your consent. We will use, store, provide externally, and protect your information in accordance with this policy and the corresponding user agreement; if you choose not to provide the aforementioned information, you may not be able to use a certain service or part of the service, but it will not affect your use of other services we provide.
Ⅱ、How We Store and Protect Your Personal Information
1、 In order to comply with laws, regulations, and regulatory requirements, as well as to facilitate your inquiries about personal information, we will retain the necessary information provided or generated by you during the use of our services. We will adopt physical or logical isolation mechanisms to separate the storage of general personal information from sensitive personal information. For sensitive personal information, we will adopt encryption and other security measures for special protection.
2、 Unless otherwise stipulated by laws and regulations, we will retain your personal information for the shortest period necessary to achieve the purposes stated in this policy. Your device account information, device hardware information, and feedback records will not be retained for more than 2 years, and they will be automatically deleted upon expiration. After your personal information exceeds the retention period we have stored, we will delete your personal information.
Ⅲ、How We Manage Your Personal Information
1、Query 、Correction 、Deletion 、Deregistration
You can contact us through the contact information provided in Clause 5, "How to Contact Us", to request inquiries, corrections, deletions, or cancellation of your personal information. Your account will be processed within 15 working days upon receiving your request.
2 、Withdraw consent
Withdrawal of Consent You can change the scope of authorization or withdraw your consent by refusing to use service functions or contacting us.
Ⅳ、How this policy is updated
We reserve the right to update or modify this policy from time to time. If there are any updates to the privacy policy, we will publish the revised version and effective date in the version update, which you can view. For major changes to the agreement terms, we will also provide more prominent notifications. After the content changes, we will remind you of the latest version and effective time through page prompts, interactive processes, website announcements, and signing separate agreements. Before using it, you need to read it carefully and re-authorize the new privacy policy (including for some services, we will notify you by sending notifications or directly displaying the agreement on the service page, explaining the specific changes to the personal information protection policy or obtaining your authorization again).
Ⅴ、How to contact us
1、If you have any questions, suggestions, or feedback, please visit the Plike official website atwww.plike.lifeor send an email toservice@plike.life. We will verify your identity and provide a reasonable explanation and response within 30 working days.
To ensure we handle your issues efficiently and provide timely feedback, we may require you to submit proof of identity, valid contact information, written requests, and related evidence. We will process your request after verifying your identity.
2、If you are not satisfied with our response or handling method, you can seek resolution through external channels such as industry self-regulatory associations or government management agencies.
Important Notice: By using our services, you agree to our privacy policy.
Company name: Plike Pet Technology (Shenzhen) Co., Ltd.
Registered address: Room 601, Building 11, South Bank Plaza, Exhibition City Community, Fuhai Street, Baoan District, Shenzhen